Delivering results, one call at a time.
Our call center team is comprised of over 225 full-time CSRs who are specifically trained in renewable energy topics and queries. We can quickly assign a dedicated toll-free number(s) in support of your energy efficiency program and start delivering results right away.
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Make a good first impression with your energy efficiency customers:
We’re staffed with bilingual CSRs fluent in Spanish and have also contracted with a tele-interpreting company that provides translation services for over 170 languages.
We can quickly assign a dedicated toll-free number(s) in support of your program, provide auto-attendant greetings and advanced interactive voice response capabilities.
We can quickly establish operations and have a full scale call center ready to go within less than two months of contract signing.
We keep a close eye on all of our phone calls using the Genesys recording system. It provides real-time call monitoring, transcriptions, screen capture and more.
We have 20+ years in handling customer service calls in the energy efficiency marketplace. Our in-house certification program offers classroom training and real life exposure.
Our reporting is web-based, allowing ease of access to all clients and we can report down to the half hour.
Climate-focused call centers
Our CSRs undergo rigorous in-house certification and possess a longer tenure of 4.5 years, ensuring a deeper energy efficiency expertise. What’s more, all our supervisors and managers have a BPI (Building Performance Institute) Certificate of Knowledge.
- Inbound and outbound calling
- Inbound and outbound emailing
- Live online chat capabilities
- Response to customer, contractor and client inquiries
- Appointment and inspection scheduling
- Energy efficiency sales/enrollment
- Participant recruitment
- Information fulfillment
- Participation in events
- Satisfaction and general participant surveys
- Administrative support
- Credit card payment processing
